FAQs
Got Questions? We've Got Answers 💛We're here to make your experience smooth and easy
Do you offer Cash on Delivery?
Yes! We offer Cash on Delivery (COD) all across Pakistan. No online payment needed — just order and pay when it arrives at your door.
What payment methods do you accept?
We accept Cash on Delivery (COD) and bank transfer
Can I change or cancel my order after placing it?
Yes, you can cancel or change your order within 12 hours of placing it. Just contact us on WhatsApp immediately.
How long does delivery take?
Orders are dispatched within 1–2 business days and delivered in 3–5 working days across Pakistan — including Lahore, Karachi, Islamabad, and all major cities.
Do you deliver to all cities in Pakistan?
Yes! We deliver nationwide — from big cities to smaller towns across Pakistan.
How much are the delivery charges?
Delivery charges are calculated at checkout. We occasionally offer free delivery on special promotions — keep an eye on our announcements!
What is your return policy?
We offer a 7-day return policy from the date of delivery. If you're not satisfied, contact us on WhatsApp and we'll make it right.
Can I exchange a product?
Yes! If you received a damaged or wrong product, we'll exchange it for free. Contact us within 7 days of receiving your order.
What if I receive a damaged product?
We're so sorry if that happens! Please take a photo immediately and send it to us on WhatsApp. We'll send a replacement right away.
Are KIKI BY ROMA products suitable for sensitive skin?
Yes! Our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we recommend doing a patch test before full use.
Are your products dermatologist tested?
Our formulas are carefully developed with skin-safe, proven ingredients. We recommend consulting a dermatologist if you have any specific skin conditions.
How long before I see results?
Most customers notice visible results within 2–4 weeks of consistent use. Skincare is a journey — give your skin time to glow! ✨
Are your products safe to use during pregnancy?
We recommend consulting your doctor before using any skincare product during pregnancy, especially those containing active ingredients like glycolic acid.